Search Results for : how you see your value

Real people, real trust: a CEO you should know

Chip Grizzard(@chipgrizzard) is the CEO of Grizzard Communications Group, a nonprofit marketing and fundraising agency. Chip is the fourth-generation member of the Grizzard family to work at the 91-year-old company. Discover Chip’s candid replies to questions about what it really takes to be a Trusted Advisor and how to create a company that leads with trust, every day.

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How one retailer lives by the five words that define “trusted advisor”

This post is part of our Weekly Tips series.

Squirrel - say what

This week’s tip showcases a retailer that we should all aspire to emulate, regardless of industry or subject matter expertise. Why? Because of the way it lives by the five words that define what it truly means to be a trusted advisor.

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Seven “Ninja tips” for making generous offers

This post is part of our Weekly Tips series.

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General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.

Above all else please take extremely good care of yourselves and others right now.
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gifts

Two weeks ago I published a list of three essential trust-building practices for challenging times, followed by a list of seven “Ninja tips” for the first one (personal reach-outs). The spotlight now turns to the second essential practice, which is generous offers. By coincidence, I came up with seven tips for these as well.

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Three ways trusted advisors show up right here, right now

This post is part of our Weekly Tips series.

~~~~~~~~~~~~~~
General note to our Weekly Tips readers: Due to the current state of the world, I’ll be tailoring the Weekly Tips series in a variety of ways. Many tips will focus on specific suggestions given our current context. Some may offer more intentional “business as usual” tips as a way bring momentary relief via a small dose of normalcy. Occasionally a tip may be pre-loaded that suddenly seems irrelevant or inappropriate given breaking news and we won’t catch it in time, in which case I thank you in advance for your grace.

Above all else please take extremely good care of yourselves and others right now.
~~~~~~~~~~~~~~

Three ways trusted advisors show up in challenging times

Survey question: What’s the biggest trust de-railer we all face right now?

Jot down your answer or make a quick mental note if you’re not able to write something down at this moment.

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Last week’s humbling opportunity to rebuild lost trust

This post is part of our Weekly Tips series.

Truth

Funny how within a few days of writing my Weekly Tip on rebuilding lost trust I wake up to a very angry email from a client, directed right at me, so I get to practice what I preach. Yay. I learned a few things from applying my own six-part process. And it just so happens a lot of this went down via email, so in sharing I also get to fulfill last week’s promise on how to rebuild lost trust in writing.

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Philipia Hillman

I believe in an appreciative approach: Encouraging individuals to acknowledge what is good and to use that to ignite the transformation they want to see. It is magnificent when clients discover the mindsets and behaviors that harvest the results they desire. That is why I love coaching for The Get Real Project! The tools, resources and overall ethos offers clients a safe space to take risk, be provocative and discover their personal shine.

I believe in an appreciative approach: Encouraging individuals to acknowledge what is good and to use that to ignite the transformation they want to see.

Having more than 20 years of professional experience in government, academe and private consulting offers me a wide lens to analyze and appreciate professional, personal, communal and even political concerns. My client list includes AARP, CONSOL Energy, National Weather Service, and many others. I partner with clients to drive cultural transformation, strengthen executive alignment, develop leaders and facilitate impactful meetings. I have a BA in journalism from Howard University, and a PhD in sociology from American University. I hold certifications in coaching from George Mason University, organizational development from Georgetown University and facilitation from the International Association of Facilitators.

When I’m not working, I’m busy in Washington, DC navigating my sons Amir and Zavier, supporting non-profit boards, and pushing myself to upgrade my culinary muse.

My Get Real Services

My Get Real specialty is coaching and helping clients move from concept to impact as they strive to deepen customer intimacy, client loyalty, the dynamics of influence, dealing with conflict and developing business with trust.

My Trust Temperament™

The Catalyst

What Clients are Saying

“Dr. Hillman’s engaging style transcends any environment, from the individual contributor to the senior executive, quickly adding demonstrable value. She pushes you beyond ordinary boundaries, to produce extraordinary results”

Gil Dussek, CEO Gunnison Consulting Group

My Get Real Story

It was profitable, impactful, successful and we were pushing for more. Imagine three women: one white, one Japanese and me (African American), traveling across West Virginia with a seasoned coal miner named “Jocko.” Our charge was to develop a safety strategy. Operational visits were our way to learn and build credibility.
With mission in hand, we mined coal, rode the coal river barge, and visited the warehouses that supplied the mining enterprise. We were successful! We boosted credibility, deepened trust, and our efforts grew into safety culture work.

As that culture work was ending, we crafted further options to help accelerate the company’s safety metrics. We invited the safety team to DC for lunch to hear our great “client-centric” ideas. They left with a polite, noncommittal goodbye.

What happened? Our “S” happened (self-orientation). We wanted to extend the engagement so badly that we convinced ourselves that our invite, fancy lunch and ideas were all about them. The entire exchange must have felt like “Invasion of the Body Snatchers.” We shifted from being a collaborative, co-solutioning partner to DC consultants selling billable hours.

All was not lost, years later we returned to reinvigorate the strategy. Advice though: Watch your S. It is sneaky and can lull you into believing it’s low.

Getting a Little More Personal

Words people often use to describe me

Collaborative, Curious, Forthright, Fun and Perceptive.

What inspires me

A good Sunday sermon, comeback stories and my sons.

What brings me joy

An amazing meal seasoned with thought provoking conversation, the emergence of spring and laughing out loud.

WHat anchors me

Hot yoga and a budding meditation practice.

What drives me nuts

Mean spiritedness, complacency, and sorting dirty laundry only to find my sons’ clean, folded clothes in the mix.

My guilty pleasure

Homemade pineapple upside down cake, decadent champagne and kettle potato chips.

A favorite quote

“You cannot do the wrong thing the right way”—Ethel Mae Rivers, my grandmother

What I can’t do without

My girlfriend posse, international travel, new experiences and the color purple.

My secret ambition

Write two award winning children’s books: Amir’s Amazing Imagination, followed by Zany Zavier.


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How we can all be more like the people we admire

This post is part of our Weekly Tips series.

It’s a lot easier to be yourself

Bring to mind someone you know who’s confident without being arrogant, humble yet not overly self-deprecating, and generally enjoyable to be around. What is it that we universally admire about people with these traits? This week’s tip answers the question and helps us all be a little more like them.

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A trust skill-builder (that could be mistaken for a drinking game)

This post is part of our Weekly Tips series.

A trust skill-builder that could be mistaken for a drinking game

Many of you know I’m a fan of improv. A lot of the warm-up games I’ve learned from taking improv comedy classes with friend and colleague Shawn Westfall could be written off by the corporate crowd as silly or meaningless. But the positive reaction I once-again got recently from the engineers and scientists who tried one of them out in a mastery-level workshop of mine has prompted me to take the risk to share it with you here.

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Why my absolute favorite BD practice reaps big rewards

This post is part of our Weekly Tips series.

Think about the number of meaningful relationships you’ve had with clients over your career. There are likely hundreds. Now think about how many you’ve reached out to in the last year. Probably considerably fewer, and probably not enough—especially since they’re your best and easiest source of leads if you’re in a services business. Read on for a simple and important way around this relationship problem.

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Trust-building lessons from a bounced check

This post is part of our Weekly Tips series.

Something recently made me think about a check I bounced about a gazillion years ago. (Some of you might actually remember the days of writing checks.) Reflecting on the situation and how I handled it then, I see two important trust-building lessons worth featuring today.

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