When I’m not working, I love trying out new recipes, spending time at the beach (or anywhere outside), or planning a fun outing with my family or friends. My home base is in Orlando, FL.
I make sure all the logistical details of our workshops and other learning programs are always taken care of so our program leaders can focus on delivering world class experiences.
My primary responsibility at a past employer was being the first, last, and only customer service representative to my boss’s clients. He was amazing at meeting their needs; they just needed a go-to person for their minor questions and concerns. I had been in this position for about three months when a client asked for a meeting to discuss some issues. I had a week to thoroughly prepare, and I was ready with notes and recommended steps to make sure she was happy.
As soon as she picked up the phone, I began my “rehearsed” speech. Once I was done she asked … “How’s your husband doing?”
It was the last thing I expected to hear. I answered, then asked about her family. We ended up having a wonderful conversation about her grandson spending the summer with her.
As the conversation came to a close, she thanked me for my wonderful customer service and said she was confident we would take care of the issue. Here’s the thing: we spent about two minutes of the conversation on the actual issue.
In that moment, I realized I had assuaged any fears she had on the business side by taking an active interest in her life outside of our client/customer relationship. She felt important to our firm and that made her feel confident in us—more confident than 100 offered solutions could have done.
Since then I actively try to add a personal touch to all of my business conversations as another way to let my clients know they matter.
Responsible, organized, inquisitive.
People who are constantly innovating and are always looking for the new best way to do something.
Spending time with my family, learning new things, and reading biographies of interesting people. A few of my favorite biographies include Frank Sinatra, Lucille Ball and George Steinbrenner.
Spending time in the gym at the end of each day—it allows me to clear my mind and be present for my family each evening.
Laziness, negativity, lack of motivation or ambition.
Enjoying a rainy day on the couch snuggling with my puppy, Bogey, while catching up on my favorite reality show (currently Amazing Race and Big Brother!)
“We may not have it all together, but together we have it all”—Unknown
My family, close friends, and the beach.
Be a contestant on Jeopardy