This post is part of our Monthly-ish Tips series.
The winter holiday season has descended here in the U.S. and beyond, which has many of the introverts among us (me included) uttering groans of dread as we face a dramatic uptick in social obligations. It occurred to me it might be useful to share a few tips for introverts and extroverts alike to help us all manage our circumstances for the best possible trust-building outcomes.
This post is part of our Monthly-ish Tips series.
My spouse and I were recently on the hunt for a favorite electrician for house stuff—one that would finally be our “go to” to call on, after having tried several. This one came so close. And then they made a trust-related mistake that had nothing to do with the quality of their work. I recognize the mistake as one that a lot of sellers make, especially in professional services. Do you?
Special thanks to Noelle who participated in a Being a Trusted Advisor program Charlie and I led recently. Noelle told a similar story in class that was the inspiration for this post.