Hugging your client: yay or nay?

Andrea Howe
Category : Weekly tips February 12, 2018

This post is part of our Weekly Tips series.

Have you ever had an awkward moment greeting a client, where the unspoken question for both of you was, “Should we hug?” While this question might seem silly (or even unprofessional) on the surface, don’t bail on me just yet. I think it actually gets to the heart of some important trust-related issues. Over the years I’ve discovered four simple guidelines that help me sort out the right answer.

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