Making friends with the enemy

Andrea Howe
Category : Featured blogs, Trusted advisorship March 25, 2008

If you haven’t seen the “Cat and the Crow” video that’s been circulating the Internet for a while, it’s worth a peek. Check out what’s possible when two enemies don’t know they’re supposed to be enemies.

Reading your clients – part two

Andrea Howe
Category : Client relationships March 7, 2008

Ever wonder why you get along so well with one client but just can’t seem to make headway with another? It could be that you have different Social Styles. This week’s blog offers tips for how to relate – and get results – with clients who have different Social Styles from your own.

In our last post, we acknowledged that, while it’s important not to stereotype or “box” others in, models that define typical style preferences can be helpful. We think the Social Style Model (www.tracomcorp.com) is easy to understand and immediately apply.

Reading your clients

Andrea Howe
Category : Client relationships March 5, 2008

Ever wonder why you get along so well with one client but just can’t seem to make headway with another? It could be that you have different Social Styles. This week’s blog offers a simple and useful framework for understanding and remedying disconnects between you and your clients (or between you and anyone, for that matter).

11 rules to consult by

Andrea Howe
Category : Consulting February 27, 2008

We were recently asked to create a Consulting 101 for a group of IT executives at a very big company. In today’s blog, we share the eleven “Rules to Consult By”, a distilled list that represents what the best of the best in consulting practice on a regular basis. Here we’ve turned it into a short self-assessment. See how you do! Be honest.

Building group trust: the service-oriented facilitator

Andrea Howe
Category : Client relationships, Trusted advisorship February 12, 2008

Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the fourth (and last) in a series that focuses on how to build trust with your clients when you morph from Consultant to Facilitator (Click here to read the first article in the series, Building Group Trust: The Credible Facilitator, here for the second article, Building Group Trust: The Reliable Facilitator and here for the third article, Building Group Trust: The Connected Facilitator)

Building group trust: the connected facilitator

Andrea Howe
Category : Client relationships, Trusted advisorship January 8, 2008

Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the third in a four-pack that focuses on how to build trust with your clients when you morph from Consultant to Facilitator. (Click here to read the first article in the series, Building Group Trust: The Credible Facilitator and click here to read the second article in the series, Building Group Trust: The Reliable Facilitator). We’ll use the components of the Trust Equation as our framework.

Building group trust: the reliable facilitator

Andrea Howe
Category : Client relationships, Trusted advisorship December 21, 2007

Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the second in a four-pack series that focuses on how to build trust with your clients when you morph from Consultant to Facilitator (click here to read the first article in the series, Building Group Trust: The Credible Facilitator). We’re using the components of the Trust Equation as our framework.

Building group trust: the credible facilitator

Andrea Howe
Category : Client relationships, Trusted advisorship December 19, 2007

Client meetings are a great opportunity to build trust with many clients at once. Today’s blog is the first in a four-pack that focuses on how to build trust with your clients when you morph from Consultant to Facilitator.

We’ll use the components of the Trust Equation as our framework.

Consulting and the art of self-deprecation

Andrea Howe
Category : Consulting November 29, 2007

Today’s blog brings humor to your desktop (or PDA), along with some perspective on what consultants can learn from comedians.

According to Wikipedia.com, comedians use self-deprecating humor “to avoid seeming arrogant or pompous and to help the audience identify with them.” Sounds like a good strategy for anyone looking to build trust and rapport with another human being. Sounds like an especially good strategy for anyone in the consulting profession. Ask any client who has worked with consultants over the years – they’ll have at least a few horror stories to tell about the Big Important Expert they hired. That creates messes we are all left to clean up.

Truth, lies, and unicorns revisited: how to speak honestly in business

Andrea Howe
Category : Client relationships, Trusted advisorship November 20, 2007

This is our last post (for now) on the subject of lying in professional services (click here to read our first blog posting on the topic). Today’s blog offers a socially acceptable way to put hard truths on the table. It’s called “Name It and Claim It” and it starts with a caveat and ends with telling it like it is.

Caveats are forewarnings that compensate for what we are about to say. An example might be, “I wish I had better news …” Acknowledging the sometimes harsh truths that follow, we rob them of their power.


Contact us | Subscribe