Would YOU have the courage to build credibility this way?

Andrea Howe
Category : Weekly tips July 24, 2017

This post is part of our Weekly Tips series.

A client of mine who’s based in India once told a story that perfectly illustrates the value of candor as a quick credibility-builder (say that 10 times fast). Sriram works for a global consulting firm. Charlie and I included his story in The Trusted Advisor Fieldbook. I’ll let Sriram tell it to you himself:

To bcc or not to bcc? That is the question.

Andrea Howe
Category : Weekly tips July 17, 2017

This post is part of our Weekly Tips series.

Cautionary tales seem to be a theme right now. In last week’s tip, I shared one about how we respond when we feel threatened—as in, when we might lose business. This week, it’s about using the bcc (blind copy) option in email.

Why your first offer should always be your best offer

Andrea Howe
Category : Weekly tips July 10, 2017
Why your first offer should always be your best offer

This post is part of our Weekly Tips series. I had an experience with a bank recently that provides a…

Kickoff best practices: Do you routinely do all four?

Andrea Howe
Category : Weekly tips July 3, 2017

This post is part of our Weekly Tips series.

A couple of tips ago, we were talking about the three most common pitfalls when a group of people is newly forming to get stuff done, and I promised to continue with specific ways to kick off a project or task on the right foot. The unbearably long wait has finally ended.

When you fail to deliver on a promise

Andrea Howe
Category : Weekly tips June 29, 2017
When you fail to deliver on a promise

This post is part of our Weekly Tips series. There’s no tip this week. It’s Wednesday a.m. right now (tips…

Kickoff pitfalls: which one(s) do you fall prey to?

Andrea Howe
Category : Weekly tips June 19, 2017
Kickoff pitfalls: which one(s) do you fall prey to?

This post is part of our Weekly Tips series. So you’ve won the job. The celebrations are over; the contracts…

The business value of “small talk”

Andrea Howe
Category : Weekly tips June 12, 2017

This post is part of our Weekly Tips series.

I’m not a big fan of small talk. I don’t like doing anything that seems superficial or disingenuous. Plus, I’m an introvert. And every once-in-a-while I still feel like the ridiculously shy kid I once was. So small talk also seems like large effort.

A simple best practice: The quick recap

Andrea Howe
Category : Weekly tips June 5, 2017
A simple best practice: The quick recap

This post is part of our Weekly Tips series. There’s a simple practice I do with potential clients about 60%…

The (humorous) case for radical candor

Andrea Howe
Category : Weekly tips May 29, 2017
The (humorous) case for radical candor

This post is part of our Weekly Tips series. A client told me about a new management book the other…

Three good reasons to let them see you sweat

Andrea Howe
Category : Weekly tips May 22, 2017

This post is part of our Weekly Tips series.

Business leaders often want to motivate their staff with pep talks on innovation, creativity, and change. Thought leader Brené Brown upends that approach by making a case for focusing on—wait for it—vulnerability.


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