Are you sure you’re addressing the real issue?

Andrea Howe
Category : Weekly tips October 27, 2014

This post is part of our Weekly Tips series.

Trust typically gets created between people, and usually in conversations. The Trust Creation Process, brought to us by the authors of The Trusted Advisor, is a five-step model describing how this works best: Engage, Listen, Frame, Envision, Commit—or “ELFEC” for short.

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